Mr. Speaker, insofar as Immigration, Refugees and Citizenship Canada is concerned, the response to part (a) of the question is as follows.

The service standards for the processing of refugee travel document applications from 2015-16 to 2019-20 consisted of four service levels: for applications received by mail, 20 days; for applications received in person via mail-out or pickup, 10 days; for applications submitted in person with express service request, two to nine business days as required for pickup; and for applications submitted in person with urgent service request, within two business days for pickup.

In response to parts (b) and (c) of the question, the total numbers of applications processed for each calendar year, with urgent cases in parentheses, are as follows: for 2015-16, 2,957 (249); for 2016-17, 11,773 (357); for 2017-18, 15,716 (387); for 2018-19, 17,476 (369); for 2019-20, 23,121 (701); for 2020-21, 10,364 (2); for 2021-22, 12,248 (1,067); for 2022-23, 15,567 (1,596); and for 2023-24, 2,281 (109).

In response to part (d) of the question, the backlog of applications in the certificate of identity section does not differentiate between applications for certificates of identity and refugee travel documents. The total inventory was approximately 38,300 applications as of June 6, 2023, with 29,800 considered backlog, having been received prior to February 1, 2023. The backlog was expected to be cleared by September.

The volume of urgent applications as of June 6, 2023 was 1,600. Urgent service fees are not being charged, but applications are being treated as priority for the purpose of meeting immediate needs.

With respect to part (e) of the question, the total number of passport officers for this line of business is approximately 18-20: 15 passport officers are working on urgent requests and current files that fall under the Service Fees Act; three to five passport officers are working on files from the backlog, that is, pre-February 1, 2023, files; and an additional 20 passport officers from across the department are processing applications during overtime, focusing on the backlog.

In answer to part (f) of the question, a first-in, first-out method is used unless the files are urgent. However, since the Service Fees Act came into effect, applications in the backlog and those received post February 1, 2023, are treated separately.

Marc Miller

$443,366.00