Mr. Speaker, the Auditor General’s report on Benefits Delivery Modernization, or BDM, states that “Employment and Social Development Canada, since 2017, encountered numerous obstacles and delays in its implementation of the programme and had to make difficult choices about the sequence of key steps.”

BDM is a complex, large scale, multi-year undertaking, and the programme plan continues to be refined as scope, timing and other factors are assessed. As the work underway in BDM continues, the Programme is gaining a greater understanding of the complexity of unraveling the decades-old Old Age Security, or OAS, and Employment Insurance, or EI, system.

The obstacles and delays encountered by Employment and Social Development Canada, or ESDC, since 2017 were mainly due to the COVID-19 pandemic and the downstream impacts, as well as the switch from EI to OAS as the first benefit to onboard.

Due to COVID impacts, a number of key resources were temporarily deployed outside of the Programme to support the GC’s overall emergency response. At the peak of the response, nearly 25% of BDM’s employees were deployed outside of the Programme to assist other departments and agencies. Specifically, BDM’s employees assisted with the Canada Emergency Response Benefit, or CERB, the Public Health Agency of Canada, or PHAC, with their call centre and the Department of Fisheries and Oceans, or DFO, with their Fish Harvesters Benefit. As a result, some key decisions and activities related to the BDM Programme were delayed, resulting in downstream impacts on the Programme Definition phase.

To address these developments, the BDM Programme conducted an assessment to identify what elements of Programme Definition could still be delivered. Consequently, the timelines for the completion of the Programme Definition phase were delayed.

In 2021, in response to an elevated risk of system failure, ESDC accelerated the migration of OAS, the oldest of the three legacy systems, ahead of EI.

Stéphane Lauzon

$485,555.00