Thank you very much, Mr. Chair.

Welcome, Mr. Friday, and congratulations on your nomination.

There was some talk about public servants, and I note that you have 22 years with the public service. I also had 22 years of service with the public service. I think I understand the machinations of the public service, because I served as a PSAC union president for five years and then spent 11 years in management. I think I have a feeling of both sides.

My experience has been both as both a union president and a manager, and as you said in your comments, the vast majority of public servants are people of integrity. They're there to do a good job. Sometimes there are misunderstandings, and there was some mention of a few complaints to your office. I think that speaks well to the system that the public service is governed by now with the Public Service Commission, with the various unions.

In my 22 years on both sides of the fence, I never experienced an issue that couldn't be resolved within the.... There was the odd case, especially on promotions where it would go to the appeal process through the Public Service Commission, but generally speaking most employees and most management were satisfied with the process in place. There is the odd example where some people don't feel comfortable in that system. I guess that's where, for example, if I didn't feel comfortable with the system that's in place, I could go to you if I thought somebody were treating me unfairly.

I just wanted to put that in context.

There were a couple of things you said in your opening comments that really impressed me. You talked about accessibility, clarity, and consistency. You also talked about an external advisory committee that started in 2011. I wonder if you could just give us some background on accessibility, clarity, and consistency, which are the principles that you operate by. Also, tell us how that external advisory committee works.

Guy Lauzon

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