Thank you, Mr. Chair.

The mission of the Conseil régional de développement social des Laurentides is to increase and support the capacity for community action in social development in the Laurentides region. Its members come from different sectors working with vulnerable people, including seniors.

The measures adopted during the pandemic have had a profound impact on the mental health of seniors, and we have seen an increase in the incidence of psychological disorders, including depression, anxiety, sleep disorders and post-traumatic stress.

The physical and psychological effects on older adults will likely continue after the pandemic and beyond the time when physical distancing measures remain in place. To minimize the negative impacts, it is appropriate to ensure that visiting policies in residential facilities, hospitals and hospices balance the need to protect others with the need of the residents or patients to see family and to socialize.

It would also be appropriate to study and review how and when we involve older adults across the country, to have them participate more in making decisions and developing policies that affect them. Social participation helps to protect the health of older adults. Those who participate have better cognitive abilities. While physical distancing measures are intended to protect the health of vulnerable people, the same measures also lead to social isolation, which in turn leads to the deterioration of mental health, physical health and cognitive abilities.

Elderly people who have felt they were isolated during the pandemic have tended to engage in behaviours that are detrimental to their health. In addition, the disruption of many community services and home visits due to the pandemic has had a significant impact on the health of older adults who rely on the services.

The pandemic has also given rise to more ageist messages and discrimination against older adults. These messages reaffirm a preconceived perception that older adults are vulnerable people whose lives are less valuable than those of younger people. [Technical difficulty], perceiving older adults as a homogenous group undermines their social identity, which makes them more susceptible to discrimination and exclusion, and fails to adequately portray their contribution to society or their resilience in the face of crisis. These messages may lead to a number of social consequences, such as discrimination against older workers and retirees looking to return to the workforce after the pandemic.

Internalizing ageist messages could also have significant consequences on older adults, such as a loss of self-esteem and a loss of a sense of purpose in society.

It is therefore important to use non-stigmatizing language to describe older people, to avoid stereotypes, and to avoid labelling all older people as frail and vulnerable. We should also refrain from referring to older people in words that have negative connotations and that convey prejudice. Intergenerational exchanges should be encouraged to increase solidarity between the generations and to fight prejudice. Awareness campaigns should also be developed to combat ageism.

Fraud and abuse in all their forms have increased during the pandemic. Seniors have been targeted at a time when they are more vulnerable and anxious. They need the right tools to be as informed as possible about the various scams and frauds to which they could fall victim. It is therefore appropriate to strengthen prevention and protection services for seniors against all forms of violence, abuse and fraud. Seniors should also be informed, educated, made aware and equipped so that they know that those problems exist.

The pandemic has come with its own set of challenges and has forced us to adapt very quickly to new technologies. However, the shift to virtual platforms socially excludes the elderly and places them at a lower level. Many older adults share a similar level of digital literacy, and few have been attending virtual gatherings during the pandemic. We are seeing deep inequalities in this group's social participation virtually, because it further excludes low-income seniors with lower levels of education, as well as those with underlying medical conditions.

The situation has widened the digital divide, especially for seniors living in rural areas where Internet access is still lacking, and for the most vulnerable seniors who cannot afford to buy the technology.

Seniors and their caregivers must therefore be helped to have access to digital communication tools or other ways of keeping in touch with family and social networks when actual travel is limited. We should also make it possible for older adults to participate in lifelong learning programs and improve their access to information and communication technologies.

This is not new: seniors want to remain in their homes as long as possible. Given what we have experienced during the pandemic, with many deaths in various types of housing for seniors, seniors are even more resolved to remain in their private homes. Governments will have to look at concrete solutions to help seniors stay in their homes. Home-based services will need to be more readily available, so that they can remain in those homes under the best possible conditions.

The shortage of affordable, adaptable and accessible housing is also a growing problem. This sometimes leads seniors to relocate and move closer to larger urban centres so they have access to housing that is more affordable and closer to amenities. It would therefore be advisable to increase mobile services to ensure access to more isolated seniors, or those with limited mobility, so their needs can be assessed and support provided.

It would also be advisable to ensure that appropriate care services are always available for older adults. These include mental health services and palliative and geriatric care. They also include support for unpaid caregivers who provide care in the home and community, as well as paid social workers who provide home care and institutional care.

We also need to ensure that community services and assistance to older adults, including social and legal services, are maintained despite physical distancing restrictions.

We must recognize the critical role of family caregivers and enable them to play that role with the necessary tools.

We suggest that programs be put in place to foster and support home care.

In addition, more affordable and accessible community housing for seniors is needed so that they can continue to live in a safe environment.

According to the market basket measure, in the Laurentides region, 6.3% of seniors aged 65 and over fall below the low income threshold, meaning that 5,930 individuals are in precarious situations. It's important that we gain expertise and be more vigilant with respect to the living and employment conditions of people aged 55 and over by ensuring that basic needs are covered and that they do not fall into the poverty level after they retire.

We need to make it a priority to ensure the right to a basic quality of life for everyone, in retirement as in an entire lifespan.

The social participation of seniors is no longer in question. The aging population certainly brings its own set of challenges—